Privacy Policy

Use of Sytiq Library Online System

Sytiq Co., Ltd. (“the Company”) respects the privacy rights of all users of the Sytiq Library Online System including students, faculty members, staff, and general users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the Personal Data Protection Act B.E. 2562 (PDPA) and international standards such as the GDPR.

1. Scope of Application

This policy applies to all services of the Sytiq Library Online System, whether via website or mobile application, covering:

User login and authentication

Searching books, journals, and e-resources

Borrowing, returning, and transaction history

Service requests and communications with library staff

2. Personal Data We Collect

We may collect the following types of personal data:

Identifiable Information: Name, student/staff ID, phone number, email, username

System Usage Data: Login date/time, IP address, browser, device details

Library Transaction Data: Borrowed items, due dates, history of usage

Optional Information: Any information voluntarily provided (e.g., satisfaction survey responses)

3. Purposes of Data Processing

The Company may process your data for the following purposes:

To manage user accounts and verify identity

To provide borrowing, returning, and resource management services

To improve and optimize system functionality

To contact, notify, or remind users about due dates and relevant library services

To comply with applicable laws, regulations, or institutional policies

4. Disclosure of Personal Data

We will not disclose personal data to third parties except in the following cases:

With explicit consent from the data subject

Where required by law or legal authority

For system maintenance or service provision by third-party contractors under strict data protection agreements

5. Data Retention

Personal data will be retained as long as the user account is active.

When membership is terminated or the service is canceled, the data will be deleted or anonymized within 90 days.

6. Rights of Data Subjects

Users have the right to:

Request access to and obtain a copy of their personal data

Request correction of inaccurate or incomplete data

Request deletion or suspension of data usage

Withdraw consent at any time (without affecting the core library services)

7. Data Security Measures

We adopt technical and organizational measures to safeguard data, including:

Encryption (TLS/SSL, AES-256)

Role-based access control (RBAC)

Audit trail and immutable logs in compliance with PDPA

Regular system testing and monitoring

8. Cookies and Tracking Technologies

Our system may use cookies to enhance user experience, such as remembering login sessions. Users may configure their browsers to reject cookies, although this may affect system functionality.

9. Changes to This Policy

The Company may update this policy as necessary. Users will be notified of any significant changes through the website or mobile application.

10. Contact Information

If you have any questions regarding this Privacy Policy, please contact us at:

Sytiq Co., Ltd.
285/13 Chang Klan Rd., Chang Klan Subdistrict, Mueang District, Chiang Mai 50100, Thailand
Tel: +66 81-950-7128
Email: services@sytiq.net
Website: www.sytiq.net